Refund policy

Return and Refund Policy

We want you to be satisfied with your purchase. If you are not completely happy with your order, you have the right to return it within 14 days of receiving the item in accordance with EU consumer protection laws.

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days after the day you receive the goods.

To exercise your right of withdrawal, you must inform us of your decision to cancel the contract by contacting us at:

Email: Info@phenoglam.com

Return Conditions

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• Proof of purchase must be provided

Certain items may not be returned for hygiene reasons if opened.

Return Shipping

Customers are responsible for return shipping costs unless the product is defective or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order so we can resolve the issue.